Order Cancellation & Refund Policy

 

All cancellation requests must be made via email to orders@artfullyacrylic.com. 

  • Cancellation requests for unfulfilled orders of any kind, made within 3 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
  • Cancellation requests for unfulfilled orders of stock lids, made within 7 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
    • Orders for custom lids, or those containing customizations, will be assessed a cancellation fee of 5%-15%.  Cancellation fee is determined based on the cumulative time spent by ClearView staff in curating the specs needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled orders of any kind, made more than 7 days from the initial order date will be assessed a cancellation fee of 10%-20% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
    • If the order has accrued programming or proofing time with the engineering team in preparation for cutting it will be assessed a cancellation fee of 30% to cover time spent in the processing of the order.   Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled orders of any kind, made more than 14 days from the initial order date will be assessed a cancellation fee of 15%-30% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order.  The balance will be provided as a store credit; valid towards a future order. Store credits are valid for ONE (1) Year from the date of issuance. 

*We endeavor to work with all change orders as needed, however; we will occasionally be asked to change an order as it is being cut. If this occurs we will not remake your lid. It will be produced in the manner in which it was ordered. Cut cycle occurs at the very end of programming and just before shipping. Please request any change orders as early as possible in your processing time.