Order Cancellation & Refund Policy

 

All cancellation requests must be made via email to orders@artfullyacrylic.com. 

  • Cancellation requests for unfulfilled orders of any kind, made within 3 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
  • Cancellation requests for unfulfilled orders of stock lids, made within 7 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
    • Orders for custom lids, or those containing customizations, will be assessed a cancellation fee of 5%-15%.  Cancellation fee is determined based on the cumulative time spent by ClearView staff in curating the specs needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled orders of any kind, made more than 7 days from the initial order date will be assessed a cancellation fee of 10%-20% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
    • If the order has accrued programming or proofing time with the engineering team in preparation for cutting it will be assessed a cancellation fee of 30% to cover time spent in the processing of the order.   Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled orders of any kind, made more than 14 days from the initial order date will be assessed a cancellation fee of 15%-30% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order.  The balance will be provided as a store credit; valid towards a future order. Store credits are valid for ONE (1) Year from the date of issuance.