Order Cancellation & Refund Policy

 

All cancellation requests must be made via email to orders@artfullyacrylic.com. 

  • Cancellation requests for unfulfilled orders of any kind, made within 48 hours of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
  • Cancellation requests for unfulfilled orders of listed/ (named) lids, made within 5 days of the initial order date, will be refunded, minus a 3% processing fee. Refunds will be issued to the original payment method used.
    • Orders for Custom Lids, or those containing customizations, will be assessed a cancellation fee of 15%-20%.  Cancellation fee is determined based on the cumulative time spent by ClearView staff in curating the specs needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled orders of any kind, made more than 5 days from the initial order date will be assessed a cancellation fee of 15%-25% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
    • If the order has accrued programming or proofing time with the engineering team in preparation for cutting it will be assessed a cancellation fee of 30% to cover time spent in the processing of the order.   Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled orders of any kind, made 7 days or more from the initial order date will be assessed a cancellation fee of 35%-75% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order.  The balance will be provided as a store credit; valid towards a future order. Store credits are valid for ONE (1) Year from the date of issuance. 
  • If you receive your lid and deliberately deface or otherwise compromise the integrity of your lid, you will have voided the warranty. Any repairs needed, if possible, to repair what you may have changed will be your fiscal responsibility.
  • Our one year warranty extends only to what we review and deem an issue that we could have prevented and starts on the ship date of your lid. This will not cover gross neglect of your lid. *Please see our Lid Maintenance page.

*We endeavor to work with all change orders as needed, however; we will occasionally be asked to change an order as it is being cut. If this occurs we will not remake your lid. It will be produced in the manner in which it was ordered. Cut cycle occurs at the very end of programming and just before shipping. Please request any change orders as early as possible in your processing time.